There are 3 common reasons why you cannot claim returns for a video call app:
- You haven't used diamonds for gifting or a video call app session in the last 30 days.
- Returns are typically issued at 1:00 AM (UTC+8).
- If you previously received a refund and your balance is negative, you are ineligible for a video call app return.
Contact support via Chamet Web Login: Access Your 1v1 Video Chat if you have issues with your rewards.
