Chamet Account & Login — Help

Question 1

Can I use Chamet on mobile and desktop?

Accepted Answer

Yes! You can enjoy a high-quality video chat on both mobile and desktop browsers via our official Chamet - Live Video Chat&Meet. No installation is necessary, allowing you to connect with global friends instantly on any device. This web-first approach ensures a seamless and secure experience across all screens. To ensure your device is compatible, please review our browser compatibility guide.

Question 2

How do I set up a profile on the video chat app?

Accepted Answer

To join, simply register your account on our official video chat app. You can sign up using Google, Facebook, or your phone number. Once verified, you can enjoy online video chat sessions instantly. To start your registration now, visit Chamet - Video Chat, Free Video Chat.

Question 3

How can I update my login information?

Accepted Answer

You can manage your linked accounts by visiting "My Profile" within the video call app interface. For your security, never share your OTP with anyone. If you need to secure your account or change details, log in via Chamet Web Login: Access Your 1v1 Video Chat. For removal, see How do I permanently delete my account? | Chamet Help.

Question 4

Can I use my 1v1 online chat account on multiple devices?

Accepted Answer

Yes. Your 1v1 online chat history and diamond balance are synced across all platforms. You can seamlessly switch between your mobile device and your computer by logging into Chamet - Live Video Chat&Meet.

Question 5

Why is real-person verification required?

Accepted Answer

We use "Real-Person" verification to ensure you match with genuine people. This trust signal is vital when you video chat with new friends and improves your matching priority on the video call app. View the verification process on Chamet - Video Chat, Free Video Chat.

Question 6

How do I permanently delete my account?

Accepted Answer

You can request account deletion via the settings in your video chat app. Note that your facial data for an online video chat profile cannot be reused for 90 days. For full terms on data retention, visit Chamet - Video Chat, Free Video Chat.

Question 7

What are the level requirements for Diamond VIP (SVIP) on this video chat app?

Accepted Answer

Diamond VIP Requirements: Pink Diamond: Level ≥ Lv10 and recharged ≥100M diamonds in any of the last 3 months. Blue Diamond: Level ≥ Lv10 and recharged ≥300M diamonds in any of the last 3 months. Purple Diamond: Level ≥ Lv10 and recharged ≥1000M diamonds in any of the last 3 months. Benefits Policy: Activation: Qualify in any of the last 3 months and your benefits begin immediately, lasting for 3 months in total. Downgrade: After qualifying, if your highest recharge in the next 2 months is below your current tier's requirement, you will be downgraded to the matching tier on the 1st of the following month. Expiry: If your highest monthly recharge is below the Pink Diamond requirement for 2 consecutive months, you will lose all Diamond VIP benefits the following month. Start your journey with an online video chat and manage your levels via Chamet Web Login: Access Your 1v1 Video Chat. For top-up instructions, refer to How do I pay for a premium online video call? | Chamet Help.

Question 8

What are the specific SVIP privileges in the Chamet app?

Accepted Answer

SVIP users on Chamet enjoy exclusive video call app privileges: Consumption Return: Top-ups during SVIP enjoy +5% extra Consumption Return. Invisibility Mode: You appear offline when online; no entry notices when joining a room. Room Pin Packet: Send a Room Pin Packet in the party room to pin it on top and gain more exposure. Customized Item: Contact your exclusive customer service to customize your own gifts and effects. SVIP Badge: Show your status with an exclusive badge. Exclusive Service: Experience VIP treatment like never before. Mystery Man Mode: Go incognito and keep your identity secret. These features make it easier to speak to strangers with total privacy. To understand this specific mode better, see How does the "Mystery Man" function work when I talk to strangers? | Chamet Help.

Question 9

How does the "Mystery Man" function work when I talk to strangers?

Accepted Answer

This is a premium privilege for SVIP users on our video chat app. The Mystery Man and Invisibility modes cannot be activated at the same time. Unlike Invisibility mode, Mystery Man mode allows you to talk to strangers in rooms while hiding your real identity. When someone is in Mystery Man mode: You can report a Mystery Man. You can send gifts to a Mystery Man. You cannot initiate a video call, private message, follow, or set a Mystery Man as admin. As a Mystery Man, you can: Send gifts, start a 1v1 online chat, and join the mic normally. Play games normally within the video call app interface. Restrictions: You cannot open a live or party room. You cannot join new groups or send messages/voice notes in existing groups. The "Connect" (audio/video link) feature is unavailable. Access this unique mode via Download Chamet Video Chat App.

Question 10

Why can't I pass the Chamet face verification?

Accepted Answer

Possible reasons why you are unable to pass face verification on our video chat app include: Multiple accounts: In Chamet, one face can only be used to verify one account. If you have multiple accounts, you need to delete your old account and wait for 90 days for the face verification to be reset. Low-quality photos: Poor lighting or strong lighting can cause failure. Ensure your face is not obscured by a mask, glasses, or hat. Platform Restrictions: Verification is restricted for minors and elders. Editing: Use of a fake or edited photo will result in failure. Please be aware: Once your failure attempts reach the limit, you cannot retry. For details on deleting a duplicate profile to reset this, read How do I permanently delete my Chamet account? | Chamet Help.

Question 11

Can I use one face to verify multiple accounts to speak to strangers?

Accepted Answer

No, to maintain a safe online video chat environment, one person can only pass the face verification for one Chamet account. If you want to verify a new account to speak to strangers, you must first delete the existing one and wait 90 days for your facial data to be removed from the system. This ensures the integrity of our 1v1 online chat ecosystem. Discover more troubleshooting tips at Why can't I pass the Chamet face verification? | Chamet Help.

Question 12

How do I permanently delete my Chamet account?

Accepted Answer

To delete your account, go to "Settings" — "About Us" — "Delete Account." After deleting your account, you will have 14 days to log in and recover it. After 14 days, your account will be permanently deleted and cannot be recovered. Please consider carefully before proceeding! If you are trying to register a new ID because of an old number, please refer to Can I bind my old phone number to a new Chamet ID? | Chamet Help. Otherwise, visit Chamet - Video Chat, Free Video Chat for more app policies.

Question 13

How do I change my login information for online video chat?

Accepted Answer

Go to "My Profile" and scroll down to choose the information you want to change. Notice: Never share your OTP (One-Time Password) with anyone; this is critical for account security. If you lose access to your mobile device, SIM card, or Email, we cannot assist in modifying login information for your online video chat sessions. Keep your account details updated and protected. For more on this, review How do I improve account security for a safe live talk? | Chamet Help.

Question 14

Can I bind my old phone number to a new Chamet ID?

Accepted Answer

If a phone number has been linked with an account, it cannot be linked to a new account even if the old account has been deleted. This policy helps maintain the security of our video chat app and prevents the abuse of free video call trial cards. If you need to close your old profile completely, check How do I permanently delete my Chamet account? | Chamet Help. To start a new experience, please use a fresh number or Download Chamet Video Chat App.

Question 15

How do I improve account security for a safe live talk?

Accepted Answer

Security Recommendations for a safe live talk: Create a strong password (8+ characters with letters, numbers, and symbols). Bind both your phone number and email address. Complete face verification to prove authenticity. Monitor login devices; change your password immediately if you see suspicious activity. Avoid phishing: never click suspicious links or share verification codes. Only recharge diamonds through official options. For issues regarding step 3, see Why can't I pass the Chamet face verification? | Chamet Help. Protecting your online video call sessions is our top priority.

Question 16

Why did my Chamet cover poster fail for "not myself"?

Accepted Answer

Please use a real photo of yourself to ensure it matches your face verification. Avoid excessive beautification or photo editing that may distort your appearance. Authenticity is required for any random video call or random chat video matching. To understand our picture rules better, see Why can't I pass the Chamet face verification? | Chamet Help. Update your profile via Chamet Web Login: Access Your 1v1 Video Chat.

Question 17

Can I change my country or region to talk to strangers in other areas?

Accepted Answer

Your country/region is determined by your mobile IP location and your phone number country. This cannot be manually changed. This policy ensures that when you talk to strangers, you are matched with the most relevant users for a high-quality free video chat. If you need to update other profile details, refer to How do I change my login information for online video chat? | Chamet Help.

Question 18

Why is my Chamet profile frame or entry effect unavailable?

Accepted Answer

If your diamond balance is less than 2,000 (Level 0), all level privileges will temporarily be suspended. After your balance reaches 2,000 or more, your privileges will be automatically restored immediately for your next online video call. For details on topping up, read How do I pay for a premium online video call? | Chamet Help or access your wallet safely through Chamet Web Login: Access Your 1v1 Video Chat.

Question 19

Why is my profile frame static during videochat random sessions?

Accepted Answer

This may happen if your device has been detected as a lower-end model. We have disabled animations to ensure smoother performance and a better overall videochat random experience while you talk to strangers. For the full visual experience, we recommend you Download Chamet Video Chat App on a high-performance device.

Question 20

Why does my Chamet location only show a "Hidden" button?

Accepted Answer

If you have allowed Chamet to access your location but still only see the "Hide" button, try restarting your phone. If the issue persists, make sure to click on "Nearby" in the "Live" section, not the "Party" section, to find people to talk to strangers near you. To see how this affects matching, view Can I change my country or region to talk to strangers in other areas? | Chamet Help.

Question 21

What are the account limits if I block a chat video stranger?

Accepted Answer

Blocked users will experience the following: They will be unable to send you any messages. They will be unable to follow you mutually. They will be banned from entering your live stream. Notice: They can still view your public profile. Blocking a chat video stranger is an essential part of our live talk safety tools. To reverse this action, read How do I remove a user from my Chamet blacklist? | Chamet Help.

Question 22

How do I remove a user from my Chamet blacklist?

Accepted Answer

Please go to "Settings" — "Blacklist" and find the corresponding user to unblock. Once unblocked, you can speak to strangers again or invite them to a 1v1 video chat. For a reminder on what happens when someone is blocked, see What are the account limits if I block a chat video stranger? | Chamet Help.

Question 23

How do I recover hidden messages from a 1v1 live chat?

Accepted Answer

Find the hidden user's profile through an ID search or your Gifting list. Select "Send Message" in the user's profile and send any message. Return to the 'Messages' tab, and the chat will reappear. If your entire history is empty, it might be a cache issue; please see Why did my Chamet chat history with a friend suddenly disappear? | Chamet Help.

Question 24

Why did my Chamet chat history with a friend suddenly disappear?

Accepted Answer

This usually happens because you cleared the system cache or uninstalled the app. Cleared messages cannot be restored. To keep in touch with a free video call or free video chat friend, we suggest adding them to your "Following" list. To find hidden threads instead, check How do I recover hidden messages from a 1v1 live chat? | Chamet Help.

Question 25

How can I change my gender to better match and meet?

Accepted Answer

If an opposite-gender person appears on screen during your live stream or random chat video, the system will automatically change your gender for safety. To change it back, please complete face verification. If you face issues updating this, review Why can't I pass the Chamet face verification? | Chamet Help. Ensure your profile is correct before you talk to strangers via Chamet - Video Chat, Free Video Chat.

Question 26

How do I appeal a Chamet account ban for a 1v1 violation?

Accepted Answer

To keep Chamet a healthy platform, every user must obey our rules. If you disagree with a punishment, please use the complaint function and wait for a review. Safety in 1v1 video chat and 1v1 live chat is our priority. To understand our moderation better, read How do I report a chat video stranger for misconduct? | Chamet Help.

Question 27

How does the level system work for a male user in a random video call?

Accepted Answer

For male users, your level increases with the recharge amount or consumption of diamonds. Please check the in-app level chart to see how many diamonds you need to level up. Note: when your balance is ≤ 2000 diamonds, the level will become Lv0. For information on VIP privileges, see What are the level requirements for Diamond VIP (SVIP) on this video chat app? | Chamet Help.

Question 28

How does the Chamet level system work for female users?

Accepted Answer

The level of a female account is based on the total beans earned within one month. Please note that "Last Month Earning" and "This Month Earning" are different; we take the higher one as your current level. Earning beans from a free video chat or videochat random call is the best way to level up. To learn more about earnings, read How do I earn money on this video call app? | Chamet Help.

All Questions (28)